We can sign the NDA (Non-disclosure Agreement) with our customers before placing an order.
No, to ensure strict compliance to client’s design and specifications, we do not make design drawings and 3D CAD models for our clients. We only accept drawings and process them as required to match design for manufacture standards (DFM) to produce error-free production parts.
Our standard shipping term is Ex Works (EXW). The customer is responsible for shipping costs and imported tax.
We offer international priority and economic shipping methods.
We can use our accounts for parts’ shipping and add the cost to the invoice. We are the exporter and we can generally get a larger discount compare to our clients as our experiences.
Our typical lead time for prototyping is 4-7 days. For low volume production, the typical lead time is 15-20 days.
Generally, our quality standard is keeping parts smooth and free of scratch. That means we would keep machined marks as it or hand sanding the parts to smooth. We can also apply series of finishes like painting or plating if required.
Typically, we follow the general tolerances DIN ISO 2768 standard if the printing doesn’t specify the tolerances. Theoretically, the best tolerance we can achieve for machined parts is 0.005mm and for machined plastic, the best tolerance we can achieve is 0.01mm.
Only the uncompleted parts and available changes can be accepted during the productions.
You can track your job status from our project manager or sales team via emails, and generally you will get a response within 12 hours. Or you can call our sales team hotline for any instant helps.